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Managing the Difficult or Unhappy Patient

This course will cover building a rapport with patients, various scenarios, and techniques of dealing with dissatisfied patients.

Learning Objectives:

  • Describe how to build trusting relationships with patients.
  • Describe various reasons for patient dissatisfaction.
  • Demonstrate how to solve problems of unhappy patients.

JCAP3100

Provided by IJCAHPO

Elbert Magoon, MD, FACS

Level: Basic


1 IJCAHPO Credit; 1 COE, Category A
Type: Audio Presentation
$15.00
$20.00
$20.00
Available for Immediate Access

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Bad audio, disjointed discussion Feb 20, 2026 11:55 AM
By: Zachary Tadashi Sugawara, COA

upwards of half of this class is the presenter talking to audience members who do not have microphones. There were only like 5 or 6 slides and struggled to get through all of them in 55min


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