This course will review effective methods for delivering exceptional patient service during the patient exam. These meaningful tips and techniques can be utilized to enhance the overall patient experience and help exceed expectations.

1. Comprehend all methods associated with delivering patient service excellence.
2. Implement and increase knowledge associated exceeding patient expectations in an ophthalmology healthcare setting.
3. Gather insight to benchmarks commonly used for patent engagement surveys and feedback.

• Registration deadline for webinars is 2 p.m., Central Time, the Monday prior to the webinar presentation date. Once you have completed your webinar registration, you will receive an Order Confirmation at the email address on file. If an Order Confirmation is not received, you have not successfully registered for the webinar. A personal email address is required for registration. IJCAHPO Certification is not required to register for webinars.
• Webinars are not eligible for a refund.
• After registration has closed, all registered webinar attendees will receive an access email with login instructions, CE quiz information, and handout material links. If you do not receive an access email, check your spam and junk mail folders.
• View the webinar at your own convenience for one week (until 11:55 p.m., Central Time, the following Tuesday), unless otherwise specified.