This course will discuss the importance of explicitly obtaining the patient's objective or goal for surgery and ensuring they match the information discussed during the informed consent process.

1. Evaluate the learner's knowledge of demanding patient behavior and the risk to patient safety and liability risk to the learner (physician and practice entity).
2. Discuss the learner's knowledge of risk management steps that can be taken to maintain or improve upon patient safety and to mitigate liability risks.
3. Discuss additional resources available to the learner to address demanding patient issues.

• Registration deadline for webinars is 2 p.m., Central Time, the Monday prior to the webinar presentation date. Once you have completed your webinar registration, you will receive an Order Confirmation at the email address on file. If an Order Confirmation is not received, you have not successfully registered for the webinar. A personal email address is required for registration. IJCAHPO Certification is not required to register for webinars.
• Webinars are not eligible for a refund.
• After registration has closed, all registered webinar attendees will receive an access email with login instructions, CE quiz information, and handout material links. If you do not receive an access email, check your spam and junk mail folders.
• View the webinar at your own convenience for one week (until 11:55 p.m., Central Time, the following Tuesday), unless otherwise specified.